The world is changing rapidly and it can sometimes be hard to keep up with all the new and wonderful innovation being announced, especially in IT. But are you ever left wondering to yourself, where is the innovation in IT Service Management? After all, ITIL originated back in the 80s, in the days of one-hit wonders and big hair. Different iterations have helped it evolve from a rigid, process-heavy framework to a flexible, value-driven guidance model, but it still doesn't exa

One Service Desk manager recently told us that he had deployed a suite of AI tools to his analysts, only to find no one actually used...

The era of waiting in long support queues beholden to complex workflows is quickly becoming a relic of the past. AI-powered solutions...

Automating business processes using the ITSM framework can save time, reduce costs, and improve efficiency. From handling customer...

Artificial Intelligence is crucial for developing effective Enterprise Service Management, when organisations incorporate AI into their...

Three key frameworks have emerged to address the growing needs of businesses' IT environments. These disciplines are IT Service...

The client for this automation example is a state government agency responsible for providing legal advice and representation to...

If you're a VMware customer you already have VMware Realize Orchestrator. VRO is a powerful, low code platform that can run orchestration...

At Lida Solutions, we’re all about automation. We love it. We live it. We think it’s one of the best things medium-to-large enterprises...