Start fast and think big. Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.

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Meet your customers wherever they are. Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.

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Solve customer issues at scale. Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.

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Turn every agent into a star performer. Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.​

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Help leaders make the right decisions. Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.

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AI designed for customer experience. Freddy is your 24/7 assistant for automating support, supercharging productivity, and tracking detailed performance. Our AI capabilities are native to our platform, comprehensive, and trained to address customer service use cases.

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Contact us now for more information or to schedule a demo.​​​