Trent Howell
ITSM, ITOM, and ITAM: Enhancing IT Management through Automation
Three key frameworks have emerged to address the growing needs of businesses' IT environments. These disciplines are IT Service...
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Trent Howell
3 min read
Service Management: The secret of smooth operations
Have you ever wondered what keeps businesses running like well-oiled machines? Well, let me introduce you to the unsung hero of the tech...
Trent Howell
3 min read
Major Incident Management and Service Continuity
Organisations have a choice; they can prepare for, or suffer from an inevitable technical incident. Major Incident Management (MIM)...
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