Companies are pouring massive amounts of money into artificial intelligence, but most aren't seeing the returns they expect. In...

One Service Desk manager recently told us that he had deployed a suite of AI tools to his analysts, only to find no one actually used...

The buzz around generative AI in IT Service Management is impossible to ignore. There is no doubt that the advances in AI expected over the next few years will transform the way IT departments deliver their services. But what can generative AI do for you right now? Where are organisations realising the benefit of AI today? Here are 30 examples of how organisations are using AI in ITSM right now.