The world is changing rapidly and it can sometimes be hard to keep up with all the new and wonderful innovation being announced, especially in IT. But are you ever left wondering to yourself, where is the innovation in IT Service Management? After all, ITIL originated back in the 80s, in the days of one-hit wonders and big hair. Different iterations have helped it evolve from a rigid, process-heavy framework to a flexible, value-driven guidance model, but it still doesn't exa

Process automation is not just about eliminating manual tasks and cutting costs. It is the "silent resolution" happening behind the...

Companies are pouring massive amounts of money into artificial intelligence, but most aren't seeing the returns they expect. In...