The buzz around generative AI in IT Service Management is impossible to ignore. There is no doubt that the advances in AI expected over the next few years will transform the way IT departments deliver their services. But what can generative AI do for you right now? Where are organisations realising the benefit of AI today? Here are 30 examples of how organisations are using AI in ITSM right now.

The era of waiting in long support queues beholden to complex workflows is quickly becoming a relic of the past. AI-powered solutions...

Automating business processes using the ITSM framework can save time, reduce costs, and improve efficiency. From handling customer...