APPROACH TO AI IN ITSM
How can you do AI well?
AI in ITSM and You
The buzz around generative AI in IT Service Management is impossible to ignore. There is no doubt that the advances in AI expected over the next few years will transform the way IT departments deliver their services, but many businesses are already dipping their toes in the waters - with mixed results. What can AI do for you right now, and how can you make sure you're one of the success stories, rather than coming away disillusioned and frustrated?
About Lida Solutions
For 15 years, Lida has worked with medium and large organisations across the government, resources, utilities and finance sectors to help them deliver IT services that delight their employees. Our highly skilled consultants are experts in ITIL, ITSM, AI and the major ITSM platforms. We can help you avoid the pitfalls of rushed and poorly thought out AI rollouts to ensure you realise the huge gains AI can deliver to your IT Services.
Onsite
We will visit you onsite, so we can meet your team, see firsthand how you are working day-to-day and understand what you perceive to be your strengths and weaknesses
2
Priorities & Policies
We will assess your organisation's priorities and policies when it comes to the use of AI, allowing us to identify where you believe you could realise the most benefit while also defining the boundaries for any AI implementation
Toolset
We will perform a detailed analysis of the AI capabilities of your ITSM toolset (eg Freshservice, ServiceNow, Jira, BMC, Alemba), including an assessment of your technical and organsational readiness to implement them
Report
We will deliver a full report outlining our recommended approach for you to successfully roll out AI to your ITSM processes, including a detailed roadmap and timeline
¹ Price is ex-GST and in AUD. Also available to New Zealand customers for $7900 NZD.
² Onsite visits are included in the fixed price for locations within Australia only.
Additional travel costs or fully remote options apply for locations outside Australia.