Did you know that companies lose an astonishing 20-30% in revenue every year due to inefficient business processes?

​​​

Businesses deliver a lot of services internally, whether it be IT giving access to applications, HR managing leave, Finance issuing purchase cards or Facilities replacing broken chairs. Often the processes to deliver these services have evolved over time rather than being intentionally designed. They can be ad hoc, undocumented and delivered differently depending on who is delivering. The result - slow to deliver, expensive, low quality and a lot of unhappy customers.

​

At Lida, we'll work with you to identify the services that are delivering suboptimal results and get them running efficiently. We'll analyse these things:

• Volume: how often is it requested? Even small inefficiences in high volume services can be magnfied.

• Complexity: services delivered via long and confusing processes can be error-prone time sinks.

• Maturity: a mature service has been around for a while and has been refined throughout its lifecycle.

• Cost: what does it cost to actually deliver this service? Not just people cost but also things like IT infrastructure and tool and material costs.

• Speed: how quickly can the service be delivered, and how often is it delivered that quickly?

• Consistency: is is delivered the same way every time, or does it change based on who is delivering it?

• Quality: how often is the service delivered incorrectly?

​

Once we've analysed your services, we'll work with key stakeholders to map out a process that finds the best balance between cost and time to deliver, without sacrificing quality. And then we'll help you to workflow it, to ensure it is delivered the right way, every time.

 ​