Business Automation
Just make it happen
According to a recent Deloitte survey, 59% of IT and engineering leaders reported cost reductions of up to 30% on teams that have embraced process automation.
At Lida, we've been automating businesses for more than 15 years. While RPA and AI grab all the headlines, intelligent workflow-based automation quietly delivers savings in cost and time-to-deliver while ensuring quality outcomes in a way that other technologies can't yet match. Lida Solutions are at the forefront of delivering workflow-based automations and integrations that deliver super-fast return on investment - it's not uncommon for our clients to see payback within as little as 3 months.
We will work with you using the tools and technologies you use, or we can help you select ones that best meet your particular needs. Our extensive experience means we have worked with a wide range of the most common (and not so common) tools, but we love it when our clients give us a challenge and ask us to connect things we've never come across before.
Take a look below at a few of the most common tools we work with on a daily basis, just to give you an idea of the possibilities. Then drop us a line to find out what we can do for you.
Freshworks offers several AI-powered, omnichannel IT and Enterprise service management solutions that scale to suit businesses of all sizes.
This cloud-based platform focuses on streamlining processes, managing assets, enhancing collaboration between Finance, HR, and Legal teams, and improving employee experience and service delivery. Fully ITIL and ISO compliant with automation, integration and generative AI tools, Freshworks specialises in customer experience across industries.
Azure provides multiple paths for system integration. These include Azure Logic Apps, .net and PowerShell SDKs, and the Azure REST API.
We’ve worked with these technologies to deliver solutions which include the automated provisioning of virtual machines and network infrastructure from self-service requests, confirmation of user roles for privileged access requests, and the configuration of new users' application access through Office.com to support onboarding processes.
Azure DevOps pulls together software development, project planning, CI/CD and release management.
Lida works with clients to integrate DevOps with customer-facing portals to create and assign work items to DevOps teams as app update requests or bug reports are submitted, keeping data in sync between service tracking and DevOps Kanban boards. As comments and attachments are added to portal tickets they are automatically copied into Azure DevOps in real time.
Alemba Service Manager (ASM) provides a full-featured REST API, webhook capability, and outbound action tasks that can run custom PowerShell scripts and external executables. Lida has found ASM to be a highly flexible integration platform which has enabled our clients to create calls, requests and configuration items in ASM from third party data and monitoring systems, obtain server details from Azure and Amazon Web Services (AWS), and log requests and calls from external sources such as SharePoint forms and Jira.
Lida has worked with many clients to integrate SAP with service management applications.
Consuming SAP OData services opens many possibilities for SAP customers. These include the ability to create, extend and terminate staff accounts from service requests submitted from self-service portals, or making a list of SAP cost centres available to route approvals through automated workflows.
Lida partners with Atlassian customers to integrate third-party client-facing customer portals and automated workflow engines with their Jira implementations.
Our Jira service is able to create and assign new issues from external sources in real-time, within seconds. We fully support field mappings, comments and attachments, as well as updates from Jira back into third party systems like ServiceNow, Alemba Service Manager and Azure DevOps.
Active Directory and Azure Entra provide an enterprise-wide single source of truth for user and access management.
Third party platforms like ServiceNow, FreshService and Alemba Service Manager provide straight-forward functionality for maintaining users, roles, permissions and group memberships. Lida works with clients to integrate with AD and take advantage of this functionality to automate requests to change groups, add/remove email distribution lists, and modify access to applications.
ServiceNow has become ubiquitous in the IT Service Management space. As a result, it provides a standard way of working that ITSM professionals are familiar with, even when moving between organisations.
Lida works with ServiceNow customers to integrate IT resources with ServiceNow streamlines by automating routine tasks and centralising operations, enabling communication between various IT systems and improving incident resolution times and overall service quality.
Case Study
Problems
-
Complex Active Directory Environment
-
Reliance on IT Teams' Manual Tasks
-
Multiple Firewalled Cloud Services
Solutions
-
AWS to Azure webhooks
-
On-premises hybrid runbooks
-
Automated updates to AD Data
