BUSINESS AUTOMATION
Intelligent Service Delivery

Successful organisations back well-designed customer interfaces with back-end processes that drive down turnaround time, promote effective customer communication, and open the business to performance visibility and continual improvement at all levels.
Lida has over a decade of success in achieving these outcomes for our clients, creating efficient, cost-effective automated business processes. Over the years we’ve delivered a myriad of solutions, including onboarding/offboarding, procurement, IT Service Management, and asset/configuration management.
We're technology agnostic and work with toolsets that are the best-fit for each client’s current investments and preferences. As such, we draw on a broad range of technologies such as Microsoft Power Automate, Azure Automation, Alemba Service Manager, Freshworks, ServiceNow, BMC Helix and VMware, as well as Microsoft .net and PowerShell when more flexible options are required.
Case Study
Problems
-
Reduced Service Desk size
-
Time-intensive manual tasks
-
Growing demands on IT resources
Solutions
-
Active Directory integration
-
Workflow approvals
-
Automated account creation