Great processes are only great for your business if they are consistently followed to a high standard. Our experience is that the best way to make that happen is to back your processes with workflows.

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A well-designed workflow will ensure that the correct activities are performed in the correct order by the correct people. It will know when things can be done in paralllel and when there needs to be a single thread. It will include things like communication and the engagement of external vendors - so no one will forget to order the new stack of widgets from the supplier until it's too late!

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At Lida, we work with many of the leading Service Management platforms, which provide workflow capabilites which do more than just tell you who needs to do what when. These are tools which can do things for you as well, saving you time and money. At the simplest level, they can assign and capture approvals and send out automated emails. But they can do much more than that, giving you the ability to integrate with other systems to let them do the work for you. Why are you keying an order into your purchasing software when the system could do it for you in a fraction of the time?

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Increased business automation is a stated goal for most organisations today, with good reason. Backing up great processes with great workflows is an important step in successfully automating your business.