Companies are pouring massive amounts of money into artificial intelligence, but most aren't seeing the returns they expect. In...

One Service Desk manager recently told us that he had deployed a suite of AI tools to his analysts, only to find no one actually used...

The buzz around generative AI in IT Service Management is impossible to ignore. There is no doubt that the advances in AI expected over the next few years will transform the way IT departments deliver their services. But what can generative AI do for you right now? Where are organisations realising the benefit of AI today? Here are 30 examples of how organisations are using AI in ITSM right now.

The era of waiting in long support queues beholden to complex workflows is quickly becoming a relic of the past. AI-powered solutions...

Automating business processes using the ITSM framework can save time, reduce costs, and improve efficiency. From handling customer...

Artificial Intelligence is crucial for developing effective Enterprise Service Management, when organisations incorporate AI into their...

Three key frameworks have emerged to address the growing needs of businesses' IT environments. These disciplines are IT Service...

Learn how Lida took one client from a heavily manual new starter process to an all-in-one automated service, provisioning access in minutes

There's a lot of buzz about automation these days, and most organisations are starting to recognise the benefits and getting on board. At...

If you're a VMware customer you already have VMware Realize Orchestrator. VRO is a powerful, low code platform that can run orchestration...

At Lida Solutions, we’re all about automation. We love it. We live it. We think it’s one of the best things medium-to-large enterprises...

So you’ve had a dig around in the world of automation and like what you see? You’re not alone – automation is consistently one of the...