SOLUTION PLATFORMS
Enterprise for any size

Lida consultants have been delivering best-of-breed Service Management services for over 20 years. From service catalogues to automated workflows to asset management and operations, we've successfully delivered hundreds of projects to our clients, while also offering top-notch technical support.
We have been Alemba global partners since 2014, establishing ourselves as the Alemba Service Manager partner-of-choice for many organisations in the Asia Pacific region.
Recently, we launched a new partnership with Freshworks, extending our proven approach to helping our clients deliver great services to their industry-leading Freshservice platform.
Over the last few years, we have taken the expertise we developed in ASM and extended our proven approach to help clients of other platforms deliver great services. So if you're a Freshservice, ServiceNow, BMC Helix or Jira Service Management user, we've also got you covered!
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Case Study
Problems
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Default self-service portal is not user friendly
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Low customer take-up of the portal and self-help
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Options for ASM portal are not commonly known
Solutions
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Using ASM widgets to improve global search
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Providing a merged view of calls and requests
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Improvements to user experience through screen design and visual language
We detail our experiences in designing ASM portals to improve user experience, branding, consistency and function.
We present two recent case studies, cloud based and on-premises, where we were able to make significant improvements to portal design and functionality using ASM's out-of-the-box design capabilities.
These resulted in increased use of the customer portal and self-help.