Freshservice
Enterprise-grade ITSM for everyone
As Freshworks partners, Lida provides sales and services for Freshservice, Freshworks' AI-powered Service Management platform. Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity. Maximize operational efficiency with refreshingly simple, AI-powered Freshservice.

Digital transformation—for every business. Transform IT from cost center to value creator with a powerful unified platform, time-saving automation, and fluid collaboration—enhanced with AI.
Unify IT, power business performance. IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.
Built-in AI = Boosted efficiency, better experience. Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.
The power to be more productive. Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.
Freshservice integrations. Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity for faster time to value and higher productivity.
Contact us now for more information or to schedule a demo.
Case Study
Problems
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Complex Active Directory Environment
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Reliance on IT Teams' Manual Tasks
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Multiple Firewalled Cloud Services
Solutions
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AWS to Azure webhooks
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On-premises hybrid runbooks
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Automated updates to AD Data