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HELPING YOU FIND YOUR WAY THROUGH THE MAZE OF

IT PROCESS AUTOMATION

INTEGRATION

We have expertise in a wide variety of tools and technologies which allow you to integrate your service desk with just about anything you need to. Lida Solutions takes the hard work out of integrating your systems.

 

ALEMBA

Lida Solutions are Alemba Global partners with our senior consultants having more than 15 years experience working with the tool. We offer services in all aspects of ASM administration, configuration, customization and support.

 

SERVICE AUTOMATION

Lida Solutions have achieved consistent excellence in automating IT processes for our clients. Our methodology and tools can see you realise huge gains in the turnaround time, quality and cost of the services you offer to your customers. 

PROCESS OPTIMIZATION

We can review your existing business processes and help you take concrete steps to get them running more efficiently, or help you design a brand new process to maximize gains in cost, quality and speed of delivery.

 

ABOUT US

Lida Solutions is a Service Management Consultancy with more than 10 years' experience providing service excellence throughout Australia, New Zealand and South-East Asia.

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Lida was originally formed to provide IT Service Management consulting for the InfraEnterprise tool, which has now grown into the leading Service Management tool Alemba Service Manager. We continue to provide those services in all areas of the tool, including incident and problem management, request and change management, configuration management, integration, reporting and dashboarding. We also provide ASM training and customization services.

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In 2015 we saw an opportunity to extend our services by introducing a specific focus on service automation, taking the tedious, time-consuming, repeatable activities that abound in any organisation and replacing them with agile, reliable, fully-automated tasks. This has been our core business since then, with clients repeatedly returning to automate 'just one more thing'.

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At Lida, we remain committed to ensuring our customers are able to deliver their services to their business faster, quicker and more reliably than ever before. Click the button below to get in touch with us for a free consultation.

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