There have been spectacular advances in automation technologies over the last few years. Artificial Intelligence and Robotic Process Automation are beginning to find their feet, and early adopters are starting to realize some genuine benefits. More traditional automation tools like scripting and API-based integration are now firmly established and central to the day-to-day operations of many businesses. If you haven't ventured far down the automation path yet, it can be very tempting to want to jump in with both feet.
There's a well-known saying though - 'Garbage In Garbage Out'. If you take an inefficient, poorly understood, undocumented process and try to automate it, you're very unlikely to realise the gains in speed, cost and quality of delivery you were hoping for. You're more likely to end up with a hodge-podge of manual and automated activities, with those who deliver the service having to work around the automated parts rather than benefiting from them. You may find that you automated an activity that wasn't really one of your pain points. Or you could discover that sometimes automation just lets you make mistakes more quickly.
You're always better getting your process right before taking the plunge on automation. Lida's expert consultants have many years of experience in reviewing, documenting and optimizing business processes. We can help you identify all of the steps in even the most esoteric of processes, document them clearly, recommend ways in which they can be tweaked (or completely redesigned) to run more efficiently, and identify the prime candidates for automation, the low-hanging fruit, so-to-speak, which will give you maximum bang for your automation buck.
As always, our initial consultation is free, so use the button below to get in touch and book a time to start the conversation.