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Alemba Service Manager (vFire) skills are our 'bread and butter'. Our consultants have worked with ASM since way back when it was InfraEnterprise 7, and we've successfully delivered hundreds of ASM projects to our clients over more than 10 years while also providing them with remote ASM administration services and first and second level ASM support. We have been Alemba global partners since 2014.

Lida have unmatched skills in all ASM functions, including:

  • Incident & Problem Management

  • Request Management - including the ASM workflow engine

  • Knowledge Management

  • Configuration Management

  • Service Level Management

  • Reporting & Dashboarding - including the new SyncFusion dashboarding engine and PowerBI

  • Integration - with many different tools and technologies

We offer the following services:


Remote Administration

We can look after all the day-to-day running of your ASM environment with highly experienced ASM administrators at a fraction of the cost of hiring your own full-time admin. Our admins know ASM inside out and back to front, ensuring your ASM environment keeps ticking along without you needing to give it a second thought. Get in touch with us via the button below and we will tailor a plan specific to your needs.


Remote Support

Often combined with our Remote Administration service, with Remote Support you can trust Lida's experienced ASM administrators to look after all of your Level 1, 2 and 3 ASM support issues, including logging and managing vendor tickets when necessary. We make the support process simple for you - if it isn't working, just call Lida. Use the button below to get the ball rolling.


Request Automation

Onboarding new starters. Equipment requests. Software installs. Application accesses. Lida has a proven track record in helping clients move these processes and many more from heavily manual activities to fully automated services, built around ASM workflows and integrations to 3rd party tools and technologies. We offer a free initial consultation to help you get going. Click below to book us in.



Lida can upgrade you from any version of infraEnterprise, VMware Service Manager, vFire or ASM to the latest and greatest. Customizations are no problem - we've tackled some doozies in the past. And if you're moving to new infrastructure, we can set up all of your prerequisites as well. Get in touch, we think you'll be pleasantly surprised.


Time & Materials Consulting

When your scope is unclear or you have lots of little things that you need to do that are hard to size, Lida offers the option to pre-purchase consulting days (in the form of credits) to be used however you see fit. The more credits you purchase, the cheaper they become, and you have 12 months to use them. Reach out to us via the button below and we'll send you our rate card.


Project Delivery

Of course, we're always happy to provide you with a fixed price, fixed scope project offering, covering any ASM functionality you need. Whether it be a new automation initiative, user interface redesign, CMDB integration or Knowledge Management process, we can deliver it to you quickly, at the highest quality and for a great price. Our initial consultation is free, so why not use the button below to get started?



We offer custom training covering all aspects of ASM, delivered to individuals or groups. We can provide this training onsite within Australia and New Zealand, or online. We're also working on developing a training subscription which gives your organisation access to all of our training modules online, on demand. Click below to find out more.

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